RG
Ridhwaan G
1 reviews | Active since Mar 2023
27 May 2026, 08:58
bad service
for the past couple of months i been having account and connection issue with Rain they keep saying a ticket was loaded and has been escalated to no avail. my premium is 589 invoice ***8 as per my contract. yesterday my account was logged as overdue and was forges to pay 620 invoice ***9 to continue my connection. every time they just increase the premium for no reason, we lose connectivity for days. ive received 2 sim cards that never worked even thought it shows active. I was promised a replacement of my WIFI device for more then a year still nothing. yet the still increase as they please
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
27 May 2026, 09:47Hi Ridhwaan,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your service query and will be in touch with you to assist further.
Regards,
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your service query and will be in touch with you to assist further.
Regards,
rain.
Rain's reply27 May 2026, 09:47
Official
Hi Ridhwaan,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your service query and will be in touch with you to assist further.
Regards,
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your service query and will be in touch with you to assist further.
Regards,
rain.
RG
Ridhwaan G's updateReviewer Update
10 Jun 2026, 09:29 you guys have some nerve my premium suppose to be 589, last month I was forced to pay 620. today I receive a SMS stating 650 this is day light *******. we have 2 sim cards that was never used cause they not working I'm stuck with an old router that disconnects or losses signal on a daily basis which you guys promised will be replace. yet every time I just receive the same response "WE SORRY FOR YOUR FRUSTRATION WE HAVE ESCALATED THE ISSUE, and a support ticket was logged. no response on the logged tickets
RG
Ridhwaan G's update10 Jun 2026, 09:29
Reviewer Update
you guys have some nerve my premium suppose to be 589, last month I was forced to pay 620. today I receive a SMS stating 650 this is day light *******. we have 2 sim cards that was never used cause they not working I'm stuck with an old router that disconnects or losses signal on a daily basis which you guys promised will be replace. yet every time I just receive the same response "WE SORRY FOR YOUR FRUSTRATION WE HAVE ESCALATED THE ISSUE, and a support ticket was logged. no response on the logged tickets
RG
Ridhwaan G's updateReviewer Update
11 Jun 2026, 19:58Replacement SIM cards too
Block KK mo 5 , Henkel rd , Ext 1 Eldorado park
Block KK mo 5 , Henkel rd , Ext 1 Eldorado park
RG
Ridhwaan G's update11 Jun 2026, 19:58
Reviewer Update
Replacement SIM cards too
Block KK mo 5 , Henkel rd , Ext 1 Eldorado park
Block KK mo 5 , Henkel rd , Ext 1 Eldorado park
RG
Ridhwaan G's updateReviewer Update
18 Jun 2026, 11:43they courier contacted me to arrange delivery of the router I suppose. please do not forget to included the 2 new sim cards for the mobile phones as stated numerous time those sims aren't working. also what happens to the current router. do we send it back with the courier?
RG
Ridhwaan G's update18 Jun 2026, 11:43
Reviewer Update
they courier contacted me to arrange delivery of the router I suppose. please do not forget to included the 2 new sim cards for the mobile phones as stated numerous time those sims aren't working. also what happens to the current router. do we send it back with the courier?
RG
Ridhwaan G's updateReviewer Update
22 Jun 2026, 07:37yes, I have received my replacement device. but no internet since Friday. I spoke to Jerry Saturday morning he assured me that we will revert back up to now still no response I've logged so many support ticket with no response or feedback on any (325698 / 770056 /696150 /
379747 / 379747). Come the 25th, this company expects to be paid in full for services not considering we have jobs too that pays our salary. This is totally unacceptable.
379747 / 379747). Come the 25th, this company expects to be paid in full for services not considering we have jobs too that pays our salary. This is totally unacceptable.
RG
Ridhwaan G's update22 Jun 2026, 07:37
Reviewer Update
yes, I have received my replacement device. but no internet since Friday. I spoke to Jerry Saturday morning he assured me that we will revert back up to now still no response I've logged so many support ticket with no response or feedback on any (325698 / 770056 /696150 /
379747 / 379747). Come the 25th, this company expects to be paid in full for services not considering we have jobs too that pays our salary. This is totally unacceptable.
379747 / 379747). Come the 25th, this company expects to be paid in full for services not considering we have jobs too that pays our salary. This is totally unacceptable.
RG
Ridhwaan G's updateReviewer Update
22 Jun 2026, 11:21can someone please contact me to get the device connected please
RG
Ridhwaan G's update22 Jun 2026, 11:21
Reviewer Update
can someone please contact me to get the device connected please