Bad service

I submitted a cancellation notice at the beginning of April and informed them that I want April to be my last month.

Yesterday they cut off my internet and told me that I must pay the full amount that I normally payR589 , this was strange to me. I then sent a WhatsApp message to them and asked them if I make a payment now which month am I paying for,they said for May because April is up to date and the last payment I made was for April so I said how can I be paying for May when I won’t be using the service in May they told me about the billing. I requested for someone to call me a rude lady called, she changed everything that was said on WhatsApp, she said when I pay I’ll be paying for April and on WhatsApp I was chatting with a robot so now I must listen to her she’s talking. That lady had no customer service skills at all.

She said she will make arrangements for the router to be collected and I must also pay R589.

Rain it doesn’t make sense to me if you want me to pay the full amount when I won’t be using your services, if you were saying I must pay prorated amount from the 25th to the last day then I would understand since I normally pay on the 25th .

You **** people and exploit people and how can your staff member tell me that I was talking to a robot and I should not listen to a robot. I can’t pay for a full month when I won’t be using your service