Bad service

Last year in October or November I logged a ticket with Rain via their WhatsApp chat for a loop router screen that was cracked. I never received feedback however because I could still use the router I didn't follow up. Towards mid December 2025 my router couldn't work anymore and I had to make follow ups, when I called to get feedback on those tickets I was advised that the tickets where directed to incorrect department. I was assured that the same day I will receive a call so this issue can be resolved. Yesterday I called and I was advised that this issue is with different department and that a manager will call me, however no one called me, today I called again and I was advised that I will be called and even now no one has called me. I don't understand how Rain runs their business, it's frustrating and draining to get a simple service. I was even given a ticket number ***2 but I have lost hope that I will be assisted