Bad service

I’m very disappointed with the service. I switched from an OPPO router to a Rain router while in Roodepoort. When I went to have the new router activated, I was told the network was down. The staff member assisting me promised to try again after hours once the system was back online, but I haven’t heard from him since.

I also logged the issue on Twitter, and they asked me to send a picture of my router with its details. They said they’re working on the issue, but I still have no internet connection. It’s now been four days without any service.

The main reason I switched routers was because a support team member advised me to, claiming the old one wasn’t connecting—even though there was no issue with the tower near me