Bad service

I made a 50% payment on the 29th of July as per sms recieved. My services were disconnected on the 2nd of August,I call the call centre the manager advises wrong billing and lies about sending me an email.When I call back Shubal one of the agents refused to put me through the manager and give me his name and surname. I do however get thru to Shushan Kuma u promises to activate my account only half thru the day ,no professionalism or client expectations met!. Agents don’t even hold the line they mute while getting the manager it’s like rain is running a ****a shop .I will not rest till my services are activated as promised