EK
Esther K
1 reviews | Active since Jul 2018
31 Jul 2025, 19:22
Bad service
I changed to the loop but have not been able to use the unlimited wifi at all. I have been calling, sending emails, chatting on rain go for almost 2weeks with no assistance. I have paid for service that I cannot use. I have requested several call backs with no success. The call center consultants cannot assist me. The sim card has not been activated and all they tell me is to restart
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
31 Jul 2025, 19:48Hi Esther
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply31 Jul 2025, 19:48
Official
Hi Esther
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
EK
Esther K's updateReviewer Update
01 Aug 2025, 11:27The service continues to be non existent. I have spent so much airtime calling and all O am told is that the issue has been escalated. I have asked for a call back but all I get is an email saying all is well....but all is not well. Somebody needs to call me. One of my sim is not active so I cannot use the wifi.
EK
Esther K's update01 Aug 2025, 11:27
Reviewer Update
The service continues to be non existent. I have spent so much airtime calling and all O am told is that the issue has been escalated. I have asked for a call back but all I get is an email saying all is well....but all is not well. Somebody needs to call me. One of my sim is not active so I cannot use the wifi.