RP
Robin P
1 reviews | Active since Jul 2021
12 Aug 2022, 20:27
Bad service
I am very dissapointed in the service received from you. I called in twice today and I was told that my internet is connected and the towers close to me are working until now there is no connection. Only to contact a 3rd time around and to be told that the tower i am connected to is offline. And the one i am connecting too is very far and that is reason my network is off. After i asked this sibusiso several times if this is not the issue. Alot of people always complained about rain being ****py and the results is speaking for it self now. Decided to rather cancel this provider
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
13 Aug 2022, 08:25 Hi Robin
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply13 Aug 2022, 08:25
Official
Hi Robin
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
RP
Robin P's updateReviewer Update
14 Aug 2022, 12:45Your level of service is poor.
Regret ever joining rain.
Just been told by a consultant this morning to reset been resettung thr router since Friday to 11 am.
Only to be told lies that 2 towers are actually offline your level of service is poor honestly. To be told by Lindre that technicians are working on it since friday remotely. But not coming out to the towers is actually not fair to customers having to pay full money for a service that cannot even keep their clients happy and feeding lies to their clients. And what is more disgusting they cant even connect their clients to an alternative tower and i was told that we will ve credited back for the days the wifi was not use utter bull because u do debit orders
Regret ever joining rain.
Just been told by a consultant this morning to reset been resettung thr router since Friday to 11 am.
Only to be told lies that 2 towers are actually offline your level of service is poor honestly. To be told by Lindre that technicians are working on it since friday remotely. But not coming out to the towers is actually not fair to customers having to pay full money for a service that cannot even keep their clients happy and feeding lies to their clients. And what is more disgusting they cant even connect their clients to an alternative tower and i was told that we will ve credited back for the days the wifi was not use utter bull because u do debit orders
RP
Robin P's update14 Aug 2022, 12:45
Reviewer Update
Your level of service is poor.
Regret ever joining rain.
Just been told by a consultant this morning to reset been resettung thr router since Friday to 11 am.
Only to be told lies that 2 towers are actually offline your level of service is poor honestly. To be told by Lindre that technicians are working on it since friday remotely. But not coming out to the towers is actually not fair to customers having to pay full money for a service that cannot even keep their clients happy and feeding lies to their clients. And what is more disgusting they cant even connect their clients to an alternative tower and i was told that we will ve credited back for the days the wifi was not use utter bull because u do debit orders
Regret ever joining rain.
Just been told by a consultant this morning to reset been resettung thr router since Friday to 11 am.
Only to be told lies that 2 towers are actually offline your level of service is poor honestly. To be told by Lindre that technicians are working on it since friday remotely. But not coming out to the towers is actually not fair to customers having to pay full money for a service that cannot even keep their clients happy and feeding lies to their clients. And what is more disgusting they cant even connect their clients to an alternative tower and i was told that we will ve credited back for the days the wifi was not use utter bull because u do debit orders
RP
Robin P's updateReviewer Update
14 Aug 2022, 12:45You can email me urgently to ***
RP
Robin P's update14 Aug 2022, 12:45
Reviewer Update
You can email me urgently to ***
RP
Robin P's updateReviewer Update
14 Aug 2022, 12:46And to top it off u guys dont even call ur clients back to if you see the call is being disconnected
RP
Robin P's update14 Aug 2022, 12:46
Reviewer Update
And to top it off u guys dont even call ur clients back to if you see the call is being disconnected
RP
Robin P's updateReviewer Update
14 Aug 2022, 12:47I want this issue to be resolved before tomorrow as i am also working remotely. Your techinicians has to come out to the towers and fix it if they cant fix it internally. You the ****pest network ever. Not even complying by keeping customers happy.
RP
Robin P's update14 Aug 2022, 12:47
Reviewer Update
I want this issue to be resolved before tomorrow as i am also working remotely. Your techinicians has to come out to the towers and fix it if they cant fix it internally. You the ****pest network ever. Not even complying by keeping customers happy.