Bad service

morning,

It is 26 October 2022

I called on the 15 October Friday as the wifi router was not working i spoke to one of the consultant she advised one of the technicians will give me a call.

On the 18 October i was contacted by one of your consultant,who advised me one of the technicians will call me or come out within 2days.

On the 25 October i decided to contact rain again to follow up.the consultant told me she will have to follow up with the technicians and they will contact me today...

I mean a person can not be paying for something you not using and then come month end you want to debt my account again..

I am waiting for a response

Kind regards Roxanne