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EB
Eric B

1 reviews | Active since Mar 2018

09 Oct 2025, 16:57

Bad service

The worst you can get. I'm trying now already for 2 weeks to get assistance from Rain concerning my data and airtime on my Rain sim. Only empty promises every time. All I'm getting told every time is the problem will be forward to the billing department. So far nothing. Getting told it take up to 24 to 48 hours to sort it out, it'd now already 124 hours. I'm so disappointed

0
Replies (5)
Rain
Rain's reply09 Oct 2025, 17:35
Official
Hi Eric 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
EB
Eric B's update09 Oct 2025, 17:38
Reviewer Update
This answer you giving me now, I heard how many times already these almost 2 weeks.
EB
Eric B's update13 Oct 2025, 15:44
Reviewer Update
Good day Rain, this is what I mean. You will investigate and revert back as soon as possible. This is what I'm hearing everytime from you. Nothing is happening. I'm a paying client, I don't get your services for free
EB
Eric B's update13 Oct 2025, 18:53
Reviewer Update
Good day
Thank you for assistance, it's highly appreciated.
Rain
Rain's reply13 Oct 2025, 19:43
Official
Hi Eric 

Thank you for the prompt response 
We are glad we could assist 

Regards 
Rain