UH
Ulfert H
1 reviews | Active since Apr 2025
02 Apr 2025, 18:38
Bad service
My card didn't go thru on the 25th of Feb but I paid ONLINE the next day 26th of Feb. You decided that I didn't pay and deducted it again on the 7th of March. You paid ot back to me the same day. But after that some person that you employ thought that it would be nice to invoice me DOUBLE the amount this month. You deducted twice on the same day again. I want my money back as of tomorrow morning... No one ever answers the phone when you call or calls you back when you ask online...
Helpful (0)
Replies (8)0
Replies (8)UH
Ulfert H's updateReviewer Update
02 Apr 2025, 18:55For some reason you added R535 that you deducted to the new invoice. It should have been zero on the 7th of March!
UH
Ulfert H's update02 Apr 2025, 18:55
Reviewer Update
For some reason you added R535 that you deducted to the new invoice. It should have been zero on the 7th of March!
Rain's replyOfficial
02 Apr 2025, 19:05Hi Ulfert,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Apr 2025, 19:05
Official
Hi Ulfert,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
UH
Ulfert H's updateReviewer Update
02 Apr 2025, 19:16I changed the debit order date to the 1st which was the payment for MARCH. SO THE PAYMENT FOR APRIL OS NOT DUE YET!!!
UH
Ulfert H's update02 Apr 2025, 19:16
Reviewer Update
I changed the debit order date to the 1st which was the payment for MARCH. SO THE PAYMENT FOR APRIL OS NOT DUE YET!!!
UH
Ulfert H's updateReviewer Update
02 Apr 2025, 19:19Nut your invoice is wrong. It states that I have to pay R1070. I payed Feb invoice on the 36th of Feb and March invoice was paid the 1st of April how do I owe you onother R535
UH
Ulfert H's update02 Apr 2025, 19:19
Reviewer Update
Nut your invoice is wrong. It states that I have to pay R1070. I payed Feb invoice on the 36th of Feb and March invoice was paid the 1st of April how do I owe you onother R535
UH
Ulfert H's updateReviewer Update
02 Apr 2025, 19:1926th Feb
UH
Ulfert H's update02 Apr 2025, 19:19
Reviewer Update
26th Feb
UH
Ulfert H's updateReviewer Update
02 Apr 2025, 19:25April's fees is due end April. Why dont you have a deduction date of 30th of each month? My salary date changed that is why I changed the date
UH
Ulfert H's update02 Apr 2025, 19:25
Reviewer Update
April's fees is due end April. Why dont you have a deduction date of 30th of each month? My salary date changed that is why I changed the date
UH
Ulfert H's updateReviewer Update
02 Apr 2025, 19:36Still doesn't explain why it is double payment
UH
Ulfert H's update02 Apr 2025, 19:36
Reviewer Update
Still doesn't explain why it is double payment
UH
Ulfert H's updateReviewer Update
02 Apr 2025, 20:23I want a full statement from the 1st day of subscription sent to my email
UH
Ulfert H's update02 Apr 2025, 20:23
Reviewer Update
I want a full statement from the 1st day of subscription sent to my email