kM
khotso M
1 reviews | Active since Dec 2016
18 Oct 2024, 19:01
Bad Service
I only been on rain for a month but I'm already experiencing **** service I have been having issues with my network and I send emails via support but no one is responding to my emails or queries today I made a call a lady answered and she told me they only prioritize phone calls so if you send a query via email they don't have a turn around time which means it can take you a Month or two months before they respond to your query. What Bull**** is that I mean we are paying monthly with no hustle and this is the service we getting **** this they can fetch their router and simcards nxaaa
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
18 Oct 2024, 19:15Hi khotso,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Rain's reply18 Oct 2024, 19:15
Official
Hi khotso,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
kM
khotso M's updateReviewer Update
18 Oct 2024, 20:34I have been having this issue for the past 2weeks and everything I log a ticket no one calls me back yo find out what is the issue now today because I Called and I received a response that you guys are only prioritizing incoming calls not support? So do you have support as the 1st line? That is really bad customer service. I mean it makes sense today that the tower is down but what about the other days that I have been having issues?
kM
khotso M's update18 Oct 2024, 20:34
Reviewer Update
I have been having this issue for the past 2weeks and everything I log a ticket no one calls me back yo find out what is the issue now today because I Called and I received a response that you guys are only prioritizing incoming calls not support? So do you have support as the 1st line? That is really bad customer service. I mean it makes sense today that the tower is down but what about the other days that I have been having issues?
kM
khotso M's updateReviewer Update
18 Oct 2024, 20:38If your supposing is not priotised then canceled it cause it is not working, I have logged tickets 3times no one called or responded not even a call then when I call I get to be told you only promise for calls....
kM
khotso M's update18 Oct 2024, 20:38
Reviewer Update
If your supposing is not priotised then canceled it cause it is not working, I have logged tickets 3times no one called or responded not even a call then when I call I get to be told you only promise for calls....
kM
khotso M's updateReviewer Update
18 Oct 2024, 21:36What is the use of engagement on social media if you can't even respond to emails the problem is we log on a support but no response so what will change on social media
kM
khotso M's update18 Oct 2024, 21:36
Reviewer Update
What is the use of engagement on social media if you can't even respond to emails the problem is we log on a support but no response so what will change on social media
kM
khotso M's updateReviewer Update
18 Oct 2024, 21:37Rathe the world knows how bad is your customer service
kM
khotso M's update18 Oct 2024, 21:37
Reviewer Update
Rathe the world knows how bad is your customer service