xK
xolani K
1 reviews | Active since Mar 2018
14 Apr 2026, 09:45
bad service
I have a ticket logged on 07/04/26 (***8) no communication what so ever from rain I have to call in every time to follow up only to be told they can't do anything to solve my network issues cause the serving tower has issues.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
14 Apr 2026, 09:53Hi xolani,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply14 Apr 2026, 09:53
Official
Hi xolani,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
xK
xolani K's updateReviewer Update
14 Apr 2026, 10:21My signal strength is currently setting at - 93 dBm causing my connection to drop which indicates I am fairly connected
xK
xolani K's update14 Apr 2026, 10:21
Reviewer Update
My signal strength is currently setting at - 93 dBm causing my connection to drop which indicates I am fairly connected
xK
xolani K's updateReviewer Update
14 Apr 2026, 11:57still no improvement on my connection and still no prompt feedback from your support
xK
xolani K's update14 Apr 2026, 11:57
Reviewer Update
still no improvement on my connection and still no prompt feedback from your support
xK
Hi Xolani,
xolani K's updateReviewer Update
28 Apr 2026, 15:47How do I logged a reimbur*****t on your Whatsapp platform and get a ticket from Support with the below response
"
"
Hi Xolani,
Your signal could be better.
For router optimization, Try moving your router to the closest window with a clear line of sight to Absa Maites Tavern, open location away from walls and electronic interference, keep the firmware updated, reduce connected devices if possible, and restart the router occasionally to refresh connections. "
As an end user how will I know your towers. I need to be reimbursed for the service I didn't have with the below ticket ref numbers
#***8, #***8, #***6, and #***6
As an end user how will I know your towers. I need to be reimbursed for the service I didn't have with the below ticket ref numbers
#***8, #***8, #***6, and #***6
xK
xolani K's update28 Apr 2026, 15:47
Reviewer Update
How do I logged a reimbur*****t on your Whatsapp platform and get a ticket from Support with the below response
"
"
Hi Xolani,
Your signal could be better.
For router optimization, Try moving your router to the closest window with a clear line of sight to Absa Maites Tavern, open location away from walls and electronic interference, keep the firmware updated, reduce connected devices if possible, and restart the router occasionally to refresh connections. "
As an end user how will I know your towers. I need to be reimbursed for the service I didn't have with the below ticket ref numbers
#***8, #***8, #***6, and #***6
As an end user how will I know your towers. I need to be reimbursed for the service I didn't have with the below ticket ref numbers
#***8, #***8, #***6, and #***6
xK
xolani K's updateReviewer Update
06 May 2026, 11:39Hallo,
why is it that I have to complain about my connection every 2nd day, I need right to fix the signal from the tower to my router so I can have a better connection, I am currently connecting fairly with -95dBm signal strength me rebooting or resetting my router doesn't make any changes a the signal from the tower is back. please can I have someone looking into this . ticket ref number
why is it that I have to complain about my connection every 2nd day, I need right to fix the signal from the tower to my router so I can have a better connection, I am currently connecting fairly with -95dBm signal strength me rebooting or resetting my router doesn't make any changes a the signal from the tower is back. please can I have someone looking into this . ticket ref number
#***2
#***0
xK
xolani K's update06 May 2026, 11:39
Reviewer Update
Hallo,
why is it that I have to complain about my connection every 2nd day, I need right to fix the signal from the tower to my router so I can have a better connection, I am currently connecting fairly with -95dBm signal strength me rebooting or resetting my router doesn't make any changes a the signal from the tower is back. please can I have someone looking into this . ticket ref number
why is it that I have to complain about my connection every 2nd day, I need right to fix the signal from the tower to my router so I can have a better connection, I am currently connecting fairly with -95dBm signal strength me rebooting or resetting my router doesn't make any changes a the signal from the tower is back. please can I have someone looking into this . ticket ref number
#***2
#***0
xK
xolani K's updateReviewer Update
11 May 2026, 17:24Hi,
how long with my network issues get sorted out, I can't keep on logging into the router and change between the network selection to be reconnected on the network.
The last communication was that my device would changed and I am still awaiting, now the connection is even worse I keep going up to -120 dBm.
Please can you advise on a way forward to have the intermittent connection restored
how long with my network issues get sorted out, I can't keep on logging into the router and change between the network selection to be reconnected on the network.
The last communication was that my device would changed and I am still awaiting, now the connection is even worse I keep going up to -120 dBm.
Please can you advise on a way forward to have the intermittent connection restored
xK
xolani K's update11 May 2026, 17:24
Reviewer Update
Hi,
how long with my network issues get sorted out, I can't keep on logging into the router and change between the network selection to be reconnected on the network.
The last communication was that my device would changed and I am still awaiting, now the connection is even worse I keep going up to -120 dBm.
Please can you advise on a way forward to have the intermittent connection restored
how long with my network issues get sorted out, I can't keep on logging into the router and change between the network selection to be reconnected on the network.
The last communication was that my device would changed and I am still awaiting, now the connection is even worse I keep going up to -120 dBm.
Please can you advise on a way forward to have the intermittent connection restored
xK
xolani K's updateReviewer Update
14 May 2026, 09:11This response is not helping me any how, my connection is still dropping, or is it better to cancel this service as I am not getting what I am paying for. I am now getting automated responses while I am seating with intermittent connection
xK
xolani K's update14 May 2026, 09:11
Reviewer Update
This response is not helping me any how, my connection is still dropping, or is it better to cancel this service as I am not getting what I am paying for. I am now getting automated responses while I am seating with intermittent connection
xK
xolani K's updateReviewer Update
14 May 2026, 19:34note this has been escalated to ICASA to assist as there is no assistance what so ever from rain
xK
xolani K's update14 May 2026, 19:34
Reviewer Update
note this has been escalated to ICASA to assist as there is no assistance what so ever from rain