WK
Wesley K
1 reviews | Active since Sept 2012
27 Jan 2021, 14:45
Bad service
I have had an issue with connection my router is connected to a faulty tower in roodekrans and this has been going on the whole month. Everyday I send emails but no one has a solution to this instead they send useless emails asking me if the problem is solved (by who) it’s like they expect a miracle to happen . I can’t even open Google on normal browser and yet they want to debit full mount for such bad service
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
27 Jan 2021, 17:03Good afternoon Wesley.
I trust you are doing well today.
Can you kindly assist with action on this ticket please, the customer is complaining on Hello Peter.
Kind Regards
Mosa
I trust you are doing well today.
Can you kindly assist with action on this ticket please, the customer is complaining on Hello Peter.
Kind Regards
Mosa
Rain's reply27 Jan 2021, 17:03
Official
Good afternoon Wesley.
I trust you are doing well today.
Can you kindly assist with action on this ticket please, the customer is complaining on Hello Peter.
Kind Regards
Mosa
I trust you are doing well today.
Can you kindly assist with action on this ticket please, the customer is complaining on Hello Peter.
Kind Regards
Mosa
WK
Wesley K's updateReviewer Update
29 Jan 2021, 23:40HI
This is day 29 of me complaining about the tower (19_011_0941_Roodekrans) which is faulty . I have called you guys and I have sent emails every single day from the 6th of January 2021 until today nothing is resolved the tower is not fixed my router connects to it and I can’t choose any other routers nearby what must happen in term is billing coz this has been going on the whole month I am very upset as tpy all know it’s lockdown and many of us are working from home and we meet he internet but if you can’t provide such a service please say instead of responding to emails with no solution . No one has helped me I am awaiting a solution since 6 January 2021.
This is day 29 of me complaining about the tower (19_011_0941_Roodekrans) which is faulty . I have called you guys and I have sent emails every single day from the 6th of January 2021 until today nothing is resolved the tower is not fixed my router connects to it and I can’t choose any other routers nearby what must happen in term is billing coz this has been going on the whole month I am very upset as tpy all know it’s lockdown and many of us are working from home and we meet he internet but if you can’t provide such a service please say instead of responding to emails with no solution . No one has helped me I am awaiting a solution since 6 January 2021.
WK
Wesley K's update29 Jan 2021, 23:40
Reviewer Update
HI
This is day 29 of me complaining about the tower (19_011_0941_Roodekrans) which is faulty . I have called you guys and I have sent emails every single day from the 6th of January 2021 until today nothing is resolved the tower is not fixed my router connects to it and I can’t choose any other routers nearby what must happen in term is billing coz this has been going on the whole month I am very upset as tpy all know it’s lockdown and many of us are working from home and we meet he internet but if you can’t provide such a service please say instead of responding to emails with no solution . No one has helped me I am awaiting a solution since 6 January 2021.
This is day 29 of me complaining about the tower (19_011_0941_Roodekrans) which is faulty . I have called you guys and I have sent emails every single day from the 6th of January 2021 until today nothing is resolved the tower is not fixed my router connects to it and I can’t choose any other routers nearby what must happen in term is billing coz this has been going on the whole month I am very upset as tpy all know it’s lockdown and many of us are working from home and we meet he internet but if you can’t provide such a service please say instead of responding to emails with no solution . No one has helped me I am awaiting a solution since 6 January 2021.
WK
Wesley K's updateReviewer Update
01 Apr 2021, 08:04From 6th January till now I'm complaining about the same tower (19_011_0941_Roodekrans) which is faulty I have requested call backs from rain but no luck they just send emails asking if the issue is solved question is by who I'm not really happy about this Rain is robbing us while giving us poor service.now I want to upgrade but I'm told that I owe R32400 don't know for what.
WK
Wesley K's update01 Apr 2021, 08:04
Reviewer Update
From 6th January till now I'm complaining about the same tower (19_011_0941_Roodekrans) which is faulty I have requested call backs from rain but no luck they just send emails asking if the issue is solved question is by who I'm not really happy about this Rain is robbing us while giving us poor service.now I want to upgrade but I'm told that I owe R32400 don't know for what.