RC
Ricardo C
1 reviews | Active since Sept 2025
20 Nov 2025, 11:32
Bad service
Hi I am Ricardo Carsten I have tried to pay my Rain account today as it is due on the 20th of every month , I pay manually every month but now my account shows I have a credit value of -R24 and that invoice they send me shows I have paid in full but no money have been deducted from my account. Wish I did not have to write this review but when my account is suspended again Tommorow it gonna be a lot of hassle. Their AI robot says my November instalment has been paid on the 20 october So I need a reply from RAIN because their helpline is useless and don't answer
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
20 Nov 2025, 12:22 Hi Ricardo,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Rain's reply20 Nov 2025, 12:22
Official
Hi Ricardo,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
RC
Ricardo C's updateReviewer Update
20 Nov 2025, 12:26I have been struggling since this morning to pay my account , your service is ********** .Rain says I paid in October for November ,I cannot pay manually because of your fault , Tommorow you want to suspend my service due to non payment but you are the creator of this problem ,The only answer I get is your complaint have been escalated
RC
Ricardo C's update20 Nov 2025, 12:26
Reviewer Update
I have been struggling since this morning to pay my account , your service is ********** .Rain says I paid in October for November ,I cannot pay manually because of your fault , Tommorow you want to suspend my service due to non payment but you are the creator of this problem ,The only answer I get is your complaint have been escalated
RC
Ricardo C's updateReviewer Update
20 Nov 2025, 14:49Today is 20 November and I my account says up to date next payment 20 Desember. I am trying to make a payment but please check if my account is right and up to date
RC
Ricardo C's update20 Nov 2025, 14:49
Reviewer Update
Today is 20 November and I my account says up to date next payment 20 Desember. I am trying to make a payment but please check if my account is right and up to date
RC
Ricardo C's updateReviewer Update
20 Nov 2025, 15:31Ja but I can't make a payment I pay manually but on the app it says my account is up to date
RC
Ricardo C's update20 Nov 2025, 15:31
Reviewer Update
Ja but I can't make a payment I pay manually but on the app it says my account is up to date
RC
Ricardo C's updateReviewer Update
20 Feb 2026, 06:53Hi It is Ricardo Carsten
At 00h38 (20 Feb. 2026) I made a manual payment of R630 on my rain account from my Capitec acc. This morning my account says overdue R625
Why does this happen so many many times . If my service gets suspended today you're losing this client because this can't be happening all the time and you're Finance department is no help.
I am not overdue , my account is paid in full .check this record and correct it
At 00h38 (20 Feb. 2026) I made a manual payment of R630 on my rain account from my Capitec acc. This morning my account says overdue R625
Why does this happen so many many times . If my service gets suspended today you're losing this client because this can't be happening all the time and you're Finance department is no help.
I am not overdue , my account is paid in full .check this record and correct it
RC
Ricardo C's update20 Feb 2026, 06:53
Reviewer Update
Hi It is Ricardo Carsten
At 00h38 (20 Feb. 2026) I made a manual payment of R630 on my rain account from my Capitec acc. This morning my account says overdue R625
Why does this happen so many many times . If my service gets suspended today you're losing this client because this can't be happening all the time and you're Finance department is no help.
I am not overdue , my account is paid in full .check this record and correct it
At 00h38 (20 Feb. 2026) I made a manual payment of R630 on my rain account from my Capitec acc. This morning my account says overdue R625
Why does this happen so many many times . If my service gets suspended today you're losing this client because this can't be happening all the time and you're Finance department is no help.
I am not overdue , my account is paid in full .check this record and correct it