MB
Molebogeng B

1 reviews | Active since Jun 2012

15 Dec 2022, 05:18

Bad Service

I have been waiting for a call from Rain Billing department. I am trying to understand why is it an issue when I want to down garage from 5G and back to 4 G. Because there is no 5G coverage in my area. Why do I have to pay R499 which I currently don't have. Mind due I am existing client for the past few years. There is apparently a billing that has been created already I need someone who can give me solutions to the issue mot someone who is not sure.

0
Replies (2)
Rain
Rain's reply15 Dec 2022, 08:28
Official

 Hi Molebogeng 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
MB
Molebogeng B's update15 Dec 2022, 10:22
Reviewer Update
Good day,

I have previous responded with the address where the 5G is currently at which is
35 Ramogodi
Mmakau
De wildt
Aparently I connect to a tower which is close to Polonia Primary school which is at Mmakau.

I would appreciate immediate cancelation of 5G because we are not using it and we urgently need internet service.

I don't have the immediate payment of R499 that is need. But I need the service.
Please advise accordingly.