BC
Benine C
1 reviews | Active since Feb 2022
19 Dec 2024, 06:18
Bad service
I've logged a complaint regarding my rain router not working - #***8 Then I phoned them and spoke to them regarding the router issue and asked them what is happening, they said they will phone me back with the details of delivery within the hour To date, no one has phoned me back.
I've contacted them in between via call centre and the same issue. Them telling me someone will call me back but no one phoning me back regarding my router not working.
So what am I supposed to do now? Cancel?
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
19 Dec 2024, 07:18Hi Benine C.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply19 Dec 2024, 07:18
Official
Hi Benine C.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
BC
Benine C's updateReviewer Update
02 Jan 2025, 09:55Good day,
As to date still no delivery has taken place.
I've been billed the full amount and told that if I do not pay my services will be deactivated.
How do you want to bill a client when there is a problem on the service providers side.
This is very unpleasant.
As to date still no delivery has taken place.
I've been billed the full amount and told that if I do not pay my services will be deactivated.
How do you want to bill a client when there is a problem on the service providers side.
This is very unpleasant.
BC
Benine C's update02 Jan 2025, 09:55
Reviewer Update
Good day,
As to date still no delivery has taken place.
I've been billed the full amount and told that if I do not pay my services will be deactivated.
How do you want to bill a client when there is a problem on the service providers side.
This is very unpleasant.
As to date still no delivery has taken place.
I've been billed the full amount and told that if I do not pay my services will be deactivated.
How do you want to bill a client when there is a problem on the service providers side.
This is very unpleasant.
BC
Benine C's updateReviewer Update
02 Jan 2025, 09:57I've been on the line waiting for someone to answer in the billing department for 15min and no prevail.
What is going on???
What is going on???
BC
Benine C's update02 Jan 2025, 09:57
Reviewer Update
I've been on the line waiting for someone to answer in the billing department for 15min and no prevail.
What is going on???
What is going on???
BC
Benine C's updateReviewer Update
25 Mar 2025, 11:14Good day Rain.
Please note that your departments are not communicating properly with each other and whatever system you are using to communicate is UP TO ****!!!! Excuse my French but how do you bill someone for a full month of usage WHEN I DIDNT HAVE A ROUTER DUE TO NEGLIGENCE ON YOUR BEHALF AND YOUR COURIER COMPANY????
I refuse to pay until this **** is sorted out!!!
Seriously useless!!!
I'm not even able to port my cellphone number to another service provider because you guys are Seriously USELESS!!!!
Please note that your departments are not communicating properly with each other and whatever system you are using to communicate is UP TO ****!!!! Excuse my French but how do you bill someone for a full month of usage WHEN I DIDNT HAVE A ROUTER DUE TO NEGLIGENCE ON YOUR BEHALF AND YOUR COURIER COMPANY????
I refuse to pay until this **** is sorted out!!!
Seriously useless!!!
I'm not even able to port my cellphone number to another service provider because you guys are Seriously USELESS!!!!
BC
Benine C's update25 Mar 2025, 11:14
Reviewer Update
Good day Rain.
Please note that your departments are not communicating properly with each other and whatever system you are using to communicate is UP TO ****!!!! Excuse my French but how do you bill someone for a full month of usage WHEN I DIDNT HAVE A ROUTER DUE TO NEGLIGENCE ON YOUR BEHALF AND YOUR COURIER COMPANY????
I refuse to pay until this **** is sorted out!!!
Seriously useless!!!
I'm not even able to port my cellphone number to another service provider because you guys are Seriously USELESS!!!!
Please note that your departments are not communicating properly with each other and whatever system you are using to communicate is UP TO ****!!!! Excuse my French but how do you bill someone for a full month of usage WHEN I DIDNT HAVE A ROUTER DUE TO NEGLIGENCE ON YOUR BEHALF AND YOUR COURIER COMPANY????
I refuse to pay until this **** is sorted out!!!
Seriously useless!!!
I'm not even able to port my cellphone number to another service provider because you guys are Seriously USELESS!!!!