sM
sekwala M
1 reviews | Active since Oct 2014
22 Jan 2025, 11:19
Bad service
I’ve had a very frustrating experience with this company. I’ve been without Wi-Fi since December, yet I’m still being charged every month. I’ve tried reaching out to customer service, but they’re not helping at all. It’s incredibly frustrating to be billed for a service that is literally turned off, and no one seems to care or offer a resolution. I would not recommend this provider to anyone. The lack of understanding and unwillingness to assist customers is unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
22 Jan 2025, 11:30Hi sekwala,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply22 Jan 2025, 11:30
Official
Hi sekwala,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
sM
sekwala M's updateReviewer Update
22 Jan 2025, 14:34I do understand that my account is suspended due to lack of payment, my question is, why do i still incur charges even though my account suspended?
Who is suppose to pay for the months where my account is suspended cause like you say its suspended which means i couldn't use it and is Rain not suppose to be pay as you go?
Ps: do not buzz me, call me so that we can get this sorted
Who is suppose to pay for the months where my account is suspended cause like you say its suspended which means i couldn't use it and is Rain not suppose to be pay as you go?
Ps: do not buzz me, call me so that we can get this sorted
sM
sekwala M's update22 Jan 2025, 14:34
Reviewer Update
I do understand that my account is suspended due to lack of payment, my question is, why do i still incur charges even though my account suspended?
Who is suppose to pay for the months where my account is suspended cause like you say its suspended which means i couldn't use it and is Rain not suppose to be pay as you go?
Ps: do not buzz me, call me so that we can get this sorted
Who is suppose to pay for the months where my account is suspended cause like you say its suspended which means i couldn't use it and is Rain not suppose to be pay as you go?
Ps: do not buzz me, call me so that we can get this sorted
sM
sekwala M's updateReviewer Update
22 Jan 2025, 16:00I would like to sincerely thank Gyaath and Tasneem for the exceptional service provided on behalf of Rain. Their dedication and commitment to ensuring a smooth and efficient experience have truly exceeded expectations. From start to finish, their professionalism, responsiveness, and attention to detail were greatly appreciated. It’s clear that they genuinely care about delivering the best service possible. I am truly grateful for their efforts and look forward to future interactions with them. Highly recommend their services!
sM
sekwala M's update22 Jan 2025, 16:00
Reviewer Update
I would like to sincerely thank Gyaath and Tasneem for the exceptional service provided on behalf of Rain. Their dedication and commitment to ensuring a smooth and efficient experience have truly exceeded expectations. From start to finish, their professionalism, responsiveness, and attention to detail were greatly appreciated. It’s clear that they genuinely care about delivering the best service possible. I am truly grateful for their efforts and look forward to future interactions with them. Highly recommend their services!