Bad service

Since i had rain i have never been happy with the service in a month i would not have network for about 1 or 2 days in a week. Now 18 May i lost connection i called the on 19 May they tried to assist me but still couldn't get connection of which they said it might be the router that had problem.i have been waiting for them to come pick it up and they promised to give me another one to use in the meantime. Saturday when i called them they said today they will come no communication what so ever from them. I am really not happy because i pay money every month to get connection almost 2 weeks now without connection.