Bad Service

I got a call from the technician and he told that he will schedule a visit to my home today and it was around 11H48 and at 12H41 I tried getting in contact with the technician and he informed me that he will send a technician named Eric ,it is currently 21h37 and no feedback has been provided from the technician and the Eric did not come by as promised and if this issue is not getting resolved I demand that I get refunded because I have been charged for a service I am not using and Rain does not take their customers seriously. Their service for the past 2 years has been non-existent.

Since the matter has been escalated it has been more 5 days and we are still struggling with the same issue, even after the technician came by the the problem is even worse and we have the video to prove it, it buffers every second, can I please have my refund as I'm currently being charged for 5G while I'm using 4G ,its been 2 years now with the same issue and nothing his being resolved even after the technician came by. Please cancel my service as I'm paying for something that does not benefit me at all.

Sale's People: Please stop selling people false advertising, you sold me 5G but now I'm told that 5G is not available in my area, this is misleading, please come collect your router and I REQUEST A REFUND FOR CHARGING FOR SOMETHING THAT DOESNT EVEN EXIST!