bad service

I am extremely disappointed with Rain's billing practices. Despite cancelling my services and following the correct cancellation procedures, I was shocked to see a debit order go off from my account after the cancellation. This is unacceptable and feels like a breach of trust.

I reached out to Rain for a resolution, but the process has been frustrating and slow. Customers should not have to deal with unauthorized debits after terminating a service. I urge Rain to improve its systems and ensure that cancelled accounts are properly deactivated and that billing stops immediately.

I am now left waiting for a refund for a service I did not use. This experience has left me very dissatisfied, and I hope Rain takes this matter seriously and improves its customer service and billing accuracy.