Bad service

I'm getting the bad experience from Rain,I asked them before we start the deal that I will need something written down as I will be using the data and minutes for for work purpose they said no instead I will get the proof of of payment to so I can submit at work but that is not happening, I an communicating with them daily without success,instead I got my score dropped because of them,they must try and improve their service.for now it is poor.