ME
Maretha E
1 reviews | Active since May 2012
17 Apr 2025, 21:00
Bad service
We joined Rain in March. The wifi is extremely intermittent event hough you sit next to the router. I was told that 30 devices can be connected without issues. Yet, connecting only 2 makes it intermittent. When you contact them, you only get a chatbot! A patronizing chatbot at that! I've got multiple open tickets for the last week with ZERO contact from support! I'm now reporting to ICASA.
Helpful (0)
Replies (19)0
Replies (19)
Rain's replyOfficial
17 Apr 2025, 21:14Hey Maretha,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply17 Apr 2025, 21:14
Official
Hey Maretha,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
ME
Maretha E's updateReviewer Update
17 Apr 2025, 21:34All of this has been done! Still intermittent. And at times completely off for up to 10 minutes!
ME
Maretha E's update17 Apr 2025, 21:34
Reviewer Update
All of this has been done! Still intermittent. And at times completely off for up to 10 minutes!
ME
Maretha E's updateReviewer Update
18 Apr 2025, 06:40You can call me anytime between 8am and 5pm
ME
Maretha E's update18 Apr 2025, 06:40
Reviewer Update
You can call me anytime between 8am and 5pm
ME
Maretha E's updateReviewer Update
18 Apr 2025, 12:31You're lying! My phone is on 24/7 as it is the business phone. Plus it's in my hand. Other people has called me and sent SMS's.
ME
Maretha E's update18 Apr 2025, 12:31
Reviewer Update
You're lying! My phone is on 24/7 as it is the business phone. Plus it's in my hand. Other people has called me and sent SMS's.
ME
Maretha E's updateReviewer Update
18 Apr 2025, 13:30Thank you for your help. I will monitor & report either way
ME
Maretha E's update18 Apr 2025, 13:30
Reviewer Update
Thank you for your help. I will monitor & report either way
ME
Maretha E's updateReviewer Update
18 Apr 2025, 16:20The wifi is now worse than it was with the new settings...what now?
ME
Maretha E's update18 Apr 2025, 16:20
Reviewer Update
The wifi is now worse than it was with the new settings...what now?
ME
Maretha E's updateReviewer Update
18 Apr 2025, 16:51OK. Rebooted. Speedtest now 4.1. This is UNACCEPTABLE!
ME
Maretha E's update18 Apr 2025, 16:51
Reviewer Update
OK. Rebooted. Speedtest now 4.1. This is UNACCEPTABLE!
ME
Maretha E's updateReviewer Update
18 Apr 2025, 17:07Ok. I'll monitor until tomorrow
ME
Maretha E's update18 Apr 2025, 17:07
Reviewer Update
Ok. I'll monitor until tomorrow
ME
Maretha E's updateReviewer Update
18 Apr 2025, 17:29Speedtest is now 20.61. So, whatever you did, worked. Thank you. If anything changes, I'll let you know. Have a good night
ME
Maretha E's update18 Apr 2025, 17:29
Reviewer Update
Speedtest is now 20.61. So, whatever you did, worked. Thank you. If anything changes, I'll let you know. Have a good night
ME
Maretha E's updateReviewer Update
19 Apr 2025, 17:04We've been struggling since midday with signal again. Running speedtest.net has been between 0.81 & 2.23. Why does it go well for a while & then back to this???
ME
Maretha E's update19 Apr 2025, 17:04
Reviewer Update
We've been struggling since midday with signal again. Running speedtest.net has been between 0.81 & 2.23. Why does it go well for a while & then back to this???
ME
Maretha E's updateReviewer Update
21 Apr 2025, 11:15Hihi
Again issues! More off than on! How can I pay the next month if you can't provide steady wifi???
And I've complained over 7 days now!
Again issues! More off than on! How can I pay the next month if you can't provide steady wifi???
And I've complained over 7 days now!
ME
Maretha E's update21 Apr 2025, 11:15
Reviewer Update
Hihi
Again issues! More off than on! How can I pay the next month if you can't provide steady wifi???
And I've complained over 7 days now!
Again issues! More off than on! How can I pay the next month if you can't provide steady wifi???
And I've complained over 7 days now!
ME
Maretha E's updateReviewer Update
21 Apr 2025, 11:40Speedtest currently 1.72.
ME
Maretha E's update21 Apr 2025, 11:40
Reviewer Update
Speedtest currently 1.72.
ME
Maretha E's updateReviewer Update
21 Apr 2025, 13:17We already did that! And it's not improving anything.
You reset the network and 18hours it's fine, then boom, intermittent.
We've cut down trees, cleared line of sight. What else?
We were told 30 devices can connect AND stream together without issues...5 devices, 1 streaming and ALL signal drop!
That's not what I signed up for!!! Also, I've been trying to move my debit order on RainGo, but can't. I've requested help, but the debit order is run EVERYDAY costing me money! With the long weekend I have received no payments yet as Capitec doesn't update on a weekend or public Holiday. Who will pay my bank fees? Or do I send Rain an invoice?
You reset the network and 18hours it's fine, then boom, intermittent.
We've cut down trees, cleared line of sight. What else?
We were told 30 devices can connect AND stream together without issues...5 devices, 1 streaming and ALL signal drop!
That's not what I signed up for!!! Also, I've been trying to move my debit order on RainGo, but can't. I've requested help, but the debit order is run EVERYDAY costing me money! With the long weekend I have received no payments yet as Capitec doesn't update on a weekend or public Holiday. Who will pay my bank fees? Or do I send Rain an invoice?
ME
Maretha E's update21 Apr 2025, 13:17
Reviewer Update
We already did that! And it's not improving anything.
You reset the network and 18hours it's fine, then boom, intermittent.
We've cut down trees, cleared line of sight. What else?
We were told 30 devices can connect AND stream together without issues...5 devices, 1 streaming and ALL signal drop!
That's not what I signed up for!!! Also, I've been trying to move my debit order on RainGo, but can't. I've requested help, but the debit order is run EVERYDAY costing me money! With the long weekend I have received no payments yet as Capitec doesn't update on a weekend or public Holiday. Who will pay my bank fees? Or do I send Rain an invoice?
You reset the network and 18hours it's fine, then boom, intermittent.
We've cut down trees, cleared line of sight. What else?
We were told 30 devices can connect AND stream together without issues...5 devices, 1 streaming and ALL signal drop!
That's not what I signed up for!!! Also, I've been trying to move my debit order on RainGo, but can't. I've requested help, but the debit order is run EVERYDAY costing me money! With the long weekend I have received no payments yet as Capitec doesn't update on a weekend or public Holiday. Who will pay my bank fees? Or do I send Rain an invoice?
ME
Maretha E's updateReviewer Update
21 Apr 2025, 17:07My word! Have you read what I wrote?! Are you that daft? I've been trying everything to MOVE my payday as it is LONG WEEKEND & Capitec does NOT update. So payment to me can't reflect!!! I'm trying to move it until Wednesday for incase the bank updates late!!! Why can't you ANSWER me properly? Or CALL me,!!!
ME
Maretha E's update21 Apr 2025, 17:07
Reviewer Update
My word! Have you read what I wrote?! Are you that daft? I've been trying everything to MOVE my payday as it is LONG WEEKEND & Capitec does NOT update. So payment to me can't reflect!!! I'm trying to move it until Wednesday for incase the bank updates late!!! Why can't you ANSWER me properly? Or CALL me,!!!
ME
Maretha E's updateReviewer Update
21 Apr 2025, 20:38Then STOP putting debit orders through! I've been trying since Friday to get my dare changed and the I was NOT in arrears!
I have NO means to contact you. I have to speak to a robot. This robot has sent NUMEROUS emails requesting someone to contact me, but NO! I only get a ticket number and ZERO calls.
ICASA will now hear from me!
I have NO means to contact you. I have to speak to a robot. This robot has sent NUMEROUS emails requesting someone to contact me, but NO! I only get a ticket number and ZERO calls.
ICASA will now hear from me!
ME
Maretha E's update21 Apr 2025, 20:38
Reviewer Update
Then STOP putting debit orders through! I've been trying since Friday to get my dare changed and the I was NOT in arrears!
I have NO means to contact you. I have to speak to a robot. This robot has sent NUMEROUS emails requesting someone to contact me, but NO! I only get a ticket number and ZERO calls.
ICASA will now hear from me!
I have NO means to contact you. I have to speak to a robot. This robot has sent NUMEROUS emails requesting someone to contact me, but NO! I only get a ticket number and ZERO calls.
ICASA will now hear from me!
ME
Maretha E's updateReviewer Update
22 Apr 2025, 11:20I'm sad about that as for legal purposes it would've been great. But I'm send all now
ME
Maretha E's update22 Apr 2025, 11:20
Reviewer Update
I'm sad about that as for legal purposes it would've been great. But I'm send all now
ME
Maretha E's updateReviewer Update
22 Apr 2025, 12:42Hi
All has been sent. Think there's 26 emails. One has screenshots.
All has been sent. Think there's 26 emails. One has screenshots.
ME
Maretha E's update22 Apr 2025, 12:42
Reviewer Update
Hi
All has been sent. Think there's 26 emails. One has screenshots.
All has been sent. Think there's 26 emails. One has screenshots.
ME
Maretha E's updateReviewer Update
22 Apr 2025, 16:13Thank you very muchly
ME
Maretha E's update22 Apr 2025, 16:13
Reviewer Update
Thank you very muchly
ME
Maretha E's updateReviewer Update
23 Apr 2025, 09:26Thank you so much. And thank you for all your help. I will give feedback.
ME
Maretha E's update23 Apr 2025, 09:26
Reviewer Update
Thank you so much. And thank you for all your help. I will give feedback.