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Antoinette H

1 reviews | Active since May 2017

28 Aug 2026, 19:50

Bad service

So they called and assisted but still the signal is not right. Can you guys just not bring another router because I refuse to pay every month and not receive the correct service. Rain, I don't think this is fair.

0
Replies (5)
Rain
Rain's reply28 Aug 2026, 19:55
Official
Hi Antoinette H,
Thank you for bringing your complaint to our attention.
We will be in touch to further assist.

Regards,rain.
AH
Antoinette H's update28 Aug 2026, 19:57
Reviewer Update
Can't you guys rather bring another router because clearly there is something wrong with this loop. It's now just over a week we've been struggling with this thing..... No man!!!!!!
AH
Antoinette H's update28 Aug 2026, 20:16
Reviewer Update
Listen to me very carefully!!!!!! For the last time, this damn router is not working!!! If the TV is on the phones don't work, if the TV is off then the phones have network how the hell does that work. Since last week Thursday I've been struggling this ****!!!!!!
AH
Antoinette H's update31 Aug 2026, 13:34
Reviewer Update
So no courier guys was in contact with me. How long is this going to take
AH
Antoinette H's update01 Sept 2026, 12:24
Reviewer Update
What is happening at Rain? I called following up the device swap and the agent tells me there is no request logged for a new device!!!!!!!! Rain, so I am paying for something I cannot use, do you think that is fair😡😡😡😡😡😡