Bad service

Good day Rain Customer Service, I am writing to formally express my disappointment and frustration with the service I have received from Rain. For the past three months, I have been reporting ongoing network problems. The network performance has been extremely poor, often dropping to around 50% and constantly buffering. During peak hours, the service is sometimes completely unusable. I contacted several Rain consultants and requested an Outdoor Router because the existing service was not meeting my needs. After waiting for approximately three months, the Outdoor Router was finally delivered on 27 August 2026. At the same time, the 101 indoor router was collected. Unfortunately, since the Outdoor Router was delivered, it has not been registered or activated, and I have therefore been unable to use the service. I have contacted several consultants to request that the router be registered and activated. Every time, I am told that the matter will be escalated, but as of today, 6 September 2026, the issue remains unresolved. This situation is extremely frustrating and unacceptable. I have been paying for a service that I have not been able to use properly, and I was expected to pay R679 at month-end for a service that is currently not working. I rely heavily on Wi-Fi for my daily activities, and being without a reliable internet connection for such a long period has caused significant inconvenience. I therefore request that Rain urgently: Register and activate my Outdoor Router immediately. Investigate why the router has remained inactive since 27 August 2026. Review my account and credit or adjust the charges for the period during which the service was not available/usable. Provide me with a clear explanation of why this issue has taken so long to resolve. Provide me with a complaint/reference number and confirmation of when the matter will be fully resolved. I have been patient and have given Rain several opportunities to resolve this matter, but the continued delays are unacceptable. My details are: Name: Bongani Masinga Contact Number: *** I would appreciate an urgent response and resolution. Kind regards, Bongani Masinga