Bad service

I have had this router since April and when I reported the fact that I cant use it because of signal I was informed that the router might be faulty and the lady who assisted me from rain customer service confirmed that she could see from her side that there were so many MB that were not used from the router In the last 2 to 3 months which confirms that I am paying for a service that I am not receiving

At the end of that call 2 weeks ago,my husband and I were informed that rain will send someone to come and fetch the router or fix it.. it's been 2 weeks now, router not useful and no one has called us to arrange to come and check this router, so I'll have to cancel and get myself another service provider .