BAD SERVICE

I am extremely disappointed with the service I have received from RAIN.

It has been almost three weeks since I signed up and paid the required fee, yet I am still waiting to be contacted regarding the delivery of my router. What is most frustrating is that taking my payment was quick and easy but getting any meaningful assistance afterwards has been nearly impossible.

I have called customer support multiple times over the past few weeks and have been sent from pillar to post without any resolution. Each time, I am told that the matter will be escalated or that a ticket will be logged. My latest reference number is ***3, but despite this, I have received no phone call, no email, and no update on the status of my order.

I also tried using the WhatsApp AI support service, but it was not helpful. It repeatedly stated that it would create a ticket and escalate the matter, yet nothing has happened.

As a customer, I expect better communication and service. Waiting almost three weeks without any feedback is unacceptable. I am disappointed by the lack of urgency, poor customer support, and failure to keep me informed.

I hope RAIN addresses this matter as soon as possible and improves its customer service processes to prevent other customers from having a similar experience.