Bad service

Good day

I made payment for my 5g connection on Friday 19 February. Up until now it has still not been reconnected. Iv sent a number of emails and all I got was I must send a statement. I sent them proof that it was paid and the money has gone off my account. But still it hasn't been connected. I have been speaking to D.Ntshangase at rain who still hasn't come back to me today after I sent another two emails. Iv sent them all the details what's required. I honestly don't think this is fair business practice where payment has been done and I got to query for almost 5 days to get my connection back on which still isn't on. Can someone in a senior level at Rain to sort this out please.

Regards Frank