Bad service

I have an account query on my cancellation. Funny how they cant answer, but if you ask for service on a new account you have not even press send on your phone and they already phone you back. When a consultant did eventually phone me, he could give me invoice details, I told him to phone me back with the details and are still waiting. What poor account services. have sent a few emails already. One they even rep**** that the matter was sorted. Hi Wilma,

Thank you for contacting rain.

Sorry for the inconvenience caused.

As per our telephonic conversation, I hope I was able to resolve your query regarding billing issue we are really sorry due to technical issue we can not find your old bills of 2021 so please call us later we can help you if issue is resolved .

If you still need help, please give us a call ***.

Cheers

rain South Africa

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