LR
Luthando R
1 reviews | Active since Aug 2017
25 Jun 2024, 10:18
Bad Service
I recently received messages from Rain indicating that I owe them an amount of R1118, which is 2 monthly payments for using their data and router.
I do not understand because I have not used the router for like 3 months now, one of the reason is that the area I moved to is not supported by Rain network. Now my question is why am I owing this amount for something I didn't use.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
25 Jun 2024, 10:57Hi Luthando R.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply25 Jun 2024, 10:57
Official
Hi Luthando R.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
LR
Luthando R's updateReviewer Update
25 Jun 2024, 13:02I see that you mentioned that there was data usage on my profile. Kindly note that the information you have the nerve to confirm privately is untrue. There is no data usage, I have not used the data for the past 3 months. Please provide proof showing that your data was used, and how much data was used.
LR
Luthando R's update25 Jun 2024, 13:02
Reviewer Update
I see that you mentioned that there was data usage on my profile. Kindly note that the information you have the nerve to confirm privately is untrue. There is no data usage, I have not used the data for the past 3 months. Please provide proof showing that your data was used, and how much data was used.
LR
Luthando R's updateReviewer Update
25 Jun 2024, 13:37It is clear that you do not care about your clients, it has been 2 months since I enquired about what I can do when I have moved to a location where the rain network does not support. I have not used the data since then. I am worried about the way you lie and provide false statements to your clients so that you can take their money.
LR
Luthando R's update25 Jun 2024, 13:37
Reviewer Update
It is clear that you do not care about your clients, it has been 2 months since I enquired about what I can do when I have moved to a location where the rain network does not support. I have not used the data since then. I am worried about the way you lie and provide false statements to your clients so that you can take their money.
LR
Luthando R's updateReviewer Update
25 Jun 2024, 13:53The email directs me to payment, but nothing indicates the data usage there. I have requested that you provide me the amount of data I have used in each invoice period.
LR
Luthando R's update25 Jun 2024, 13:53
Reviewer Update
The email directs me to payment, but nothing indicates the data usage there. I have requested that you provide me the amount of data I have used in each invoice period.
LR
Luthando R's updateReviewer Update
25 Jun 2024, 14:47The information on these invoices does not make sense. I was billed for February 2024, I logged a complaint and got refunded due to no usage. I have not used your data for the last 3 months. The router is even packed not plugged. Kindly investigate this matter.
LR
Luthando R's update25 Jun 2024, 14:47
Reviewer Update
The information on these invoices does not make sense. I was billed for February 2024, I logged a complaint and got refunded due to no usage. I have not used your data for the last 3 months. The router is even packed not plugged. Kindly investigate this matter.