Bad Service

My account was up to date as of November, I changed jobs and was not going to be able to pay for the month of December and requested my services to be kept on for me to pay twice end of December. Rain stated they won't be able to assist with the payment arrangement when I told them I only have funds for traveling since I just started the new job, they switched my services off 2nd December. The entire December I had no service and got paid 23rd December then they deducted R649, again today 31st December another R649. Why am I billed twice when I had no service entire December. Also I opened my account with my ex girlfriend's details and ID since I lost mine, ever since I received my ID replacement in July I have been trying to change the details on the account to mine to no avail for months and as a result I would struggle to pay some months since I couldn't log in, every password reset fails because OTP never comes through and even if it did it would go to my ex emails. I have struggled with this account details change for months I can't access my account even, but because rain has no direct line to call and rather lets us talk to AI Bots who never resolve our issues. I am beginning to regret taking out this Rain account honestly. Conrad Leigh if this is what your staff are doing then this is very bad business.