Bad Service

I thought I would receive assistance from the support team, after all the function they should execute is in the name "Customer Support".

This has been the worst service I have ever received from the company. Apart from the poor network coverage. Due to certain reasons they were not able to assist me telephonically. A gentlemen by the name of Zahir at the Johannesburg branch (Please excuse the spelling of his name if it is incorrect) that I should log a ticket via the online profile which I failed to do because there is no option on the profile for me to log a ticket except the callback request on the rain website. I have logged 2 call back requests thus far and I have still not received any callback

When calling back to ask how do I go about getting assistance with my query then assistance was refused as well a chance to speak to a supervisor or manager.