BM
Boithatelo M
1 reviews | Active since Jan 2024
27 Mar 2024, 14:14
Bad Service 10 stars ! Wrong billing infinite stars
The Rain customer service is not helpful. You call and you get different stories every time when you call. Their network is fine in some areas especially where I live. I have minor issues with network, but when it comes to billing! NO! NO! NO! they bill you extra and they charge you more than what they should. They debit extra amounts all the time. This month they said I owe +R1000 why and how nobody knows but they say no contracts, when you call you get rude agents from India telling you about policies they never gave you. What they say it is not even in their terms and conditions. Rain has no contract but when you call in to enquire the incorrect billing amounts they tell you about policies that they can not even explain to you! If you need unnecessary finance stress get Rain I highly recommend them for that. You can not even email them they do not have a customer care email !
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
27 Mar 2024, 14:17Hi Boithatelo Mlangeni
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply27 Mar 2024, 14:17
Official
Hi Boithatelo Mlangeni
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
BM
Boithatelo M's updateReviewer Update
27 Mar 2024, 14:51Hi Rain, I am not going to be paying R1785.
I am only going to pay for the usage that was made only which is as follows.
On the 2nd of November a pro rata fee of R495.83 was made and the Rain was delivered and started being active on the 06 of November 2023.
then a payment of R1,071.00 was made again on the 15 December 2023. ( 2023-12-15 payment of R1,071.00 )
2024-01-31 (213.24 GB) - Yes i will pay and take account for that anything else after that is incorrect, Sir/Maám.
2024-02-29 (There was no usage)
2024-03-31 (there was no usage)
I am only going to pay for the usage that was made only which is as follows.
On the 2nd of November a pro rata fee of R495.83 was made and the Rain was delivered and started being active on the 06 of November 2023.
then a payment of R1,071.00 was made again on the 15 December 2023. ( 2023-12-15 payment of R1,071.00 )
2024-01-31 (213.24 GB) - Yes i will pay and take account for that anything else after that is incorrect, Sir/Maám.
2024-02-29 (There was no usage)
2024-03-31 (there was no usage)
BM
Boithatelo M's update27 Mar 2024, 14:51
Reviewer Update
Hi Rain, I am not going to be paying R1785.
I am only going to pay for the usage that was made only which is as follows.
On the 2nd of November a pro rata fee of R495.83 was made and the Rain was delivered and started being active on the 06 of November 2023.
then a payment of R1,071.00 was made again on the 15 December 2023. ( 2023-12-15 payment of R1,071.00 )
2024-01-31 (213.24 GB) - Yes i will pay and take account for that anything else after that is incorrect, Sir/Maám.
2024-02-29 (There was no usage)
2024-03-31 (there was no usage)
I am only going to pay for the usage that was made only which is as follows.
On the 2nd of November a pro rata fee of R495.83 was made and the Rain was delivered and started being active on the 06 of November 2023.
then a payment of R1,071.00 was made again on the 15 December 2023. ( 2023-12-15 payment of R1,071.00 )
2024-01-31 (213.24 GB) - Yes i will pay and take account for that anything else after that is incorrect, Sir/Maám.
2024-02-29 (There was no usage)
2024-03-31 (there was no usage)
BM
Boithatelo M's updateReviewer Update
27 Mar 2024, 17:00Hi Rain, let us do the Math.
Please reply and make the below make sense to current R1785.
2023-11-01 until 2023-11-30 = R595
2023-12-01 until 2023-12-31 = R595
2024-01-01 until 2024-01-31 = R595
2024-02-01 until 2024-02-29 = NO USAGE
2024-03-01 until 2024-03-31 = NO USAGE
Then I paid:
2023-11-02 - R495.83 Pro rata payment (Activated 2023-11-06)
2023-12-15 - R1,071.00 Paid
Therefore Total estimate should be R595 x 3 = R1785
When deducting the payment I made [ 2023-12-15 - R1,071.00 Paid]
Current Total I owe should be R714.
Which makes sense without deducting the pro rata.
Please reply and make the below make sense to current R1785.
2023-11-01 until 2023-11-30 = R595
2023-12-01 until 2023-12-31 = R595
2024-01-01 until 2024-01-31 = R595
2024-02-01 until 2024-02-29 = NO USAGE
2024-03-01 until 2024-03-31 = NO USAGE
Then I paid:
2023-11-02 - R495.83 Pro rata payment (Activated 2023-11-06)
2023-12-15 - R1,071.00 Paid
Therefore Total estimate should be R595 x 3 = R1785
When deducting the payment I made [ 2023-12-15 - R1,071.00 Paid]
Current Total I owe should be R714.
Which makes sense without deducting the pro rata.
BM
Boithatelo M's update27 Mar 2024, 17:00
Reviewer Update
Hi Rain, let us do the Math.
Please reply and make the below make sense to current R1785.
2023-11-01 until 2023-11-30 = R595
2023-12-01 until 2023-12-31 = R595
2024-01-01 until 2024-01-31 = R595
2024-02-01 until 2024-02-29 = NO USAGE
2024-03-01 until 2024-03-31 = NO USAGE
Then I paid:
2023-11-02 - R495.83 Pro rata payment (Activated 2023-11-06)
2023-12-15 - R1,071.00 Paid
Therefore Total estimate should be R595 x 3 = R1785
When deducting the payment I made [ 2023-12-15 - R1,071.00 Paid]
Current Total I owe should be R714.
Which makes sense without deducting the pro rata.
Please reply and make the below make sense to current R1785.
2023-11-01 until 2023-11-30 = R595
2023-12-01 until 2023-12-31 = R595
2024-01-01 until 2024-01-31 = R595
2024-02-01 until 2024-02-29 = NO USAGE
2024-03-01 until 2024-03-31 = NO USAGE
Then I paid:
2023-11-02 - R495.83 Pro rata payment (Activated 2023-11-06)
2023-12-15 - R1,071.00 Paid
Therefore Total estimate should be R595 x 3 = R1785
When deducting the payment I made [ 2023-12-15 - R1,071.00 Paid]
Current Total I owe should be R714.
Which makes sense without deducting the pro rata.
BM
Boithatelo M's updateReviewer Update
27 Mar 2024, 17:11Even if i calculate the above according to your statement it still does not add up to R1785 you guys say i owe.
2023-11-01 until 2023-11-30 = R595
2023-12-01 until 2023-12-31 = R595
2024-01-01 until 2024-01-31 = R595
2024-02-01 until 2024-02-29 = NO USAGE
2024-03-01 until 2024-03-31 = NO USAGE
If you take the R595 you said it was the last payment and not add the pro rata it still does not give me R1785.
When adding the Pro rata it gives me R694.17 , therefore how did it get to R1785 as my current bill.
2023-11-01 until 2023-11-30 = R595
2023-12-01 until 2023-12-31 = R595
2024-01-01 until 2024-01-31 = R595
2024-02-01 until 2024-02-29 = NO USAGE
2024-03-01 until 2024-03-31 = NO USAGE
If you take the R595 you said it was the last payment and not add the pro rata it still does not give me R1785.
When adding the Pro rata it gives me R694.17 , therefore how did it get to R1785 as my current bill.
BM
Boithatelo M's update27 Mar 2024, 17:11
Reviewer Update
Even if i calculate the above according to your statement it still does not add up to R1785 you guys say i owe.
2023-11-01 until 2023-11-30 = R595
2023-12-01 until 2023-12-31 = R595
2024-01-01 until 2024-01-31 = R595
2024-02-01 until 2024-02-29 = NO USAGE
2024-03-01 until 2024-03-31 = NO USAGE
If you take the R595 you said it was the last payment and not add the pro rata it still does not give me R1785.
When adding the Pro rata it gives me R694.17 , therefore how did it get to R1785 as my current bill.
2023-11-01 until 2023-11-30 = R595
2023-12-01 until 2023-12-31 = R595
2024-01-01 until 2024-01-31 = R595
2024-02-01 until 2024-02-29 = NO USAGE
2024-03-01 until 2024-03-31 = NO USAGE
If you take the R595 you said it was the last payment and not add the pro rata it still does not give me R1785.
When adding the Pro rata it gives me R694.17 , therefore how did it get to R1785 as my current bill.
BM
Boithatelo M's updateReviewer Update
27 Mar 2024, 18:37- Sent
BM
Boithatelo M's update27 Mar 2024, 18:37
Reviewer Update
- Sent
BM
Boithatelo M's updateReviewer Update
28 Mar 2024, 10:18Good day Rain
We called in today to get assistance and we got help.
We have made the correct updated Payments.
Thank you for all the Prompt responses all is cleared now and 100 x Thank you to the lady that assisted us, you must get more agents like her not rude people who can not even listen to the complain instead they being quick to answer.
All thanks to her something so simple was fixed in seconds! That is the real Rain service I first signed up with, 100/10 to that agent.
We called in today to get assistance and we got help.
We have made the correct updated Payments.
Thank you for all the Prompt responses all is cleared now and 100 x Thank you to the lady that assisted us, you must get more agents like her not rude people who can not even listen to the complain instead they being quick to answer.
All thanks to her something so simple was fixed in seconds! That is the real Rain service I first signed up with, 100/10 to that agent.
BM
Boithatelo M's update28 Mar 2024, 10:18
Reviewer Update
Good day Rain
We called in today to get assistance and we got help.
We have made the correct updated Payments.
Thank you for all the Prompt responses all is cleared now and 100 x Thank you to the lady that assisted us, you must get more agents like her not rude people who can not even listen to the complain instead they being quick to answer.
All thanks to her something so simple was fixed in seconds! That is the real Rain service I first signed up with, 100/10 to that agent.
We called in today to get assistance and we got help.
We have made the correct updated Payments.
Thank you for all the Prompt responses all is cleared now and 100 x Thank you to the lady that assisted us, you must get more agents like her not rude people who can not even listen to the complain instead they being quick to answer.
All thanks to her something so simple was fixed in seconds! That is the real Rain service I first signed up with, 100/10 to that agent.