BAD SERVICE

Item: Rain
Rating: 1
Author: Joseph L

My wife took out a contract with Rain for 4G unlimited data. The subscription fee was taken from our banking account. The Sim card was delivered on 27 July 2020 and activated. We can however not access the Internet. Rain does not respond on emails although they electronically promise to do so within 24 to 48 hours. Their call centre does not take calls. I need Internet connection to work from home.

Helpful (0)

Replies (2)

Joseph L's updateReviewer Update

30 Jul 2020, 16:51

My wife took out a contract with Rain for 4G unlimited data. The simcard was delivered on 27 July 2020 and activated on the same day. Since than we cannot access the Internet, although the subscription fee was quickly taken. Rain does not respond on emails although they promise online to do so. I need Internet to work from home. Please help....

Joseph L's update30 Jul 2020, 16:51

Reviewer Update

Rain's replyOfficial

30 Jul 2020, 17:08

Hi Joseph

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards

Rain's reply30 Jul 2020, 17:08

Official