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KH
Kritesh H

1 reviews | Active since Feb 2010

10 Jun 2024, 10:38

Bad service

I've had Rain for a year now and I have not had an issue until now. You really get to know a companies values when something goes wrong. My router stopped working for about 2 weeks now and logged a ticket and was not contacted. I logged a call me back a few days later and no called me. My last option was to call in. The first call: I was advised that someone will contact me, which no one did. Second call: I was advised that I will be contacted the same day, to have this resolved. I received a message for the courier to collect the broken modem, but no contact regarding the replacement.

I have been more that patient but all I need is my internet and I don't think that many people will be happy for paying for something that they cannot use.

If you cannot resolve this by Wednesday. I will have to unfortunately cancel the service.

0
Replies (11)
Rain
Rain's reply10 Jun 2024, 10:54
Official
Hi Kritesh.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
KH
Kritesh H's update10 Jun 2024, 11:10
Reviewer Update
I am truly am sorry and I wish I didn't need to resort to this, but I am forced too as I have exhausted all other avenues.
KH
Kritesh H's update12 Jun 2024, 13:22
Reviewer Update
Hi Prashanth,

Trust you are well.

Any idea when my modem will be delivered.

Kind Regards
KH
Kritesh H's update13 Jun 2024, 12:21
Reviewer Update
Hi,

As per our conversation yesterday, can I get the outcome on this issue.

Kind Regards
KH
Kritesh H's update14 Jun 2024, 10:11
Reviewer Update
Hi,

Last contact was made on Wednesday.
KH
Kritesh H's update14 Jun 2024, 14:22
Reviewer Update
Hi,

Can you please cancel this subscription and refund me. It cannot take 3 weeks to sort this issue. I still cannot believe that Rain does not value it's loyal customers.

This was a simple request. Replace a modem that does not work. I used to recommend you guys to everyone and that will simply not happen anymore.

I just want to say thank you to everyone who tried to assist me.
KH
Kritesh H's update14 Jun 2024, 16:19
Reviewer Update
Please note that the last time that I was contacted was on Wednesday the 12/06/2024 14:32
KH
Kritesh H's update14 Jun 2024, 18:24
Reviewer Update
Thank you for trying to contact me when I'm driving home. In the last 48 hrs since you last contacted me, you guys have the perfect timing for contacting clients. I'm sure it will look good your stats. This the number that I want to be contacted on.
KH
Kritesh H's update24 Jun 2024, 17:04
Reviewer Update
Nothing so far, No modem, No internet, No interest from Rain. I give the same information to everyone. It the same cycle over and over and over and over. It's almost a month. Maybe you make your turnaround time to 365 days
KH
Kritesh H's update05 Jul 2024, 16:04
Reviewer Update
Hi,

Any news on my refund. Please don't make me sing of this as well. My modem stopped working on the 28th May and I only received a replacement modem on the 27th of June.

If you need to call me, please call me after 10am.

Thank you
KH
Kritesh H's update11 Jul 2024, 17:54
Reviewer Update
Hi,

Any update for me.