Bad service

I took out WiFi for 5g with rain and paid the R1 connection fee on the 28th June I asked for the profile to be made on my boyfriends name as you need an ID to go and collect the router and I lost mine but billing should come from my bank account the 29th he went into Rain in Rondebosch Cape town and collected the router with 2 Sim cards as per the package which cost R595 monthly uncapped 5g wifi.Billing date was the 25th of July as per agreement. The money was deducted on the 26th July instead of 25th payment went through successfully. As of the 5t August my WiFi is switched off one Sim card works the other doesn't a msg was sent saying due to inflation my billing date will be 1st September and I will pay the increased amount of R850,no further information given no consultant called to explain either and I called in today for assistance Amahle answered and refused to assist me due to Popi I advised her my information is also on the my boyfriends profile she said she can't help I said my money was quick to be deducted and I was fine for Rain to use my bank account for payment now that I am experiencing problems and need support none is give she dropped the call on me. I even sent a ticket to support as u downloaded the Rain app for someone to call me im still waiting I'm very upset and disappointed by the service I'm receiving from Rain and the agents at the call center the only real help given is when you go directly to a store.