Bad respond time, low customer service

Tomorrow will mark a week without having any internet connection. I rely on rain for my home activities …I work on my laptop, watch TV using live streaming and also home mobile data… this inconvenience has resulted in me incurring more costs to call rain to resolve this issue and also more costs in buying data from other service providers in order to be able to stay connected… I do not understand why your network team took too long to repair the current tower I am using.. since the past Friday it has now been over 140 hours with no resolution in my matter. Your customer support agents lack support and your network team respond after 2 days… we living in times where internet connection is essential to our lives yet all they could say is the issue is will be escalated… currently opting for Fibre network