Bad reception and service.

I was approached by Rain with an offer. I explicitly asked them whether there is reception in my area, and they confirmed that there was. I could not get reception and they offered to send a technician. After some time a technician made an appointment but did not keep his appointment. Another came and informed me that there is no reception and I should cancel the contract. After wasting a lot of time trying to cancel on the web, as the technician told me to, I phoned, waited for somebody to answer (10 minutes in total), and was passed on to somebody who supposedly worked with cancellations, who again told me that somebody would phone me to cancel. I am waiting... cancelation did not prove to be easy.