AA
Alex A

1 reviews | Active since Dec 2023

30 Dec 2023, 14:06

BAD RAIN WIFI CUSTOMET SERVICE.

I have orderd myself the new Rain 5G Home wifi. I was credited in december with a R300 and didnt pay anything for the month of December. As i was opening the Rain wifi account i was told by a gentleman(witch name i have written down in my notebook) that i would start paying the initial amount by February witch is R595 meaning January i would also pay R300. This was all told to me on the phone by their trained professional lying and scheming call center agents. I don't blame them they are trained to lie. I received a sms saying i should pay and intial amount of R812.23. I tried phoning no answer. Their debt order dates is also the 1st of every month and today is only the 30/12/2023. If rain could call me back on the following number i would appreciate it. ***. Thank you.

0
Replies (6)
Rain
Rain's reply30 Dec 2023, 14:25
Official
Hi Alex Alexander, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.  
AA
Alex A's update30 Dec 2023, 14:31
Reviewer Update
Thank you
AA
Alex A's update30 Dec 2023, 14:33
Reviewer Update
I hope this issue will be resloved and that you will get into contact with me asap.
AA
Alex A's update30 Dec 2023, 14:33
Reviewer Update
As i want to make the correct payment i was told to pay
AA
Alex A's update31 Dec 2023, 11:21
Reviewer Update
Hi it seems i missed your call yesterday as i was with family and my phone wasn't with me. If you can kindly call me again. I would take your call. Thank you.
AA
Alex A's update31 Dec 2023, 11:22
Reviewer Update
You can reach me on the same number