Bad rain network service

Title: Terrible Service and Unresolved Billing Issues - Extremely Disappointing!

I am beyond frustrated with the poor service from Rain Network. I canceled my service on July 16, but they continued to bill me twice for a service I no longer use! It's been over two weeks of back-and-forth with their customer service, and I'm still struggling to get my refund.

What makes matters worse is the excessive amount of time I’ve spent trying to resolve this. I’ve already spent over R500 on phone calls, only to be left on hold for more than five minutes at a time. On several occasions, I wasn’t even transferred to someone who could help me!

I’ve been told that my service was never canceled, which is absolutely unacceptable considering I've had no access since July. I feel like I’m being ignored, and Rain Network has shown no urgency in addressing my complaint. Their lack of accountability and customer care is deeply disturbing.

This has been the most disappointing experience I’ve ever had with any service provider. I will be taking this matter further, including pursuing legal action, as they have failed to provide any resolution. If you value your time, money, and sanity, avoid Rain Network at all costs.

Rating: 1/5 (If I could give 0, I would)