NR
Nontando R
1 reviews | Active since Apr 2020
23 Feb 2023, 13:28
Bad Rain network and their bad customer service
Since 2023 began I had always has problems with my sim card not connecting to the internet. I tried calling several times for help which was not helpful at all. In January 25th I was double debited. Called them to refund my account and on the 8th of Feb I was advised that they would refund it and I further asked for a cancellation. I called back again today and they advised that they will not be able to refund me and she further acted as though she can't hear me and cut off the line. Their service is terrible and all I want is for them to refund my money back.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
23 Feb 2023, 13:30Hi Nontando.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply23 Feb 2023, 13:30
Official
Hi Nontando.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Nontando R's updateReviewer Update
23 Feb 2023, 13:43Please send me the call recordings from the 8th of February 2023 and also read through the emails you have sent me on the 31st of January 2023 with reference number ***. You are now totally advising me different from what was said two weeks ago. The only thing that will solve this problem is those recordings. Thanks.
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Nontando R's update23 Feb 2023, 13:43
Reviewer Update
Please send me the call recordings from the 8th of February 2023 and also read through the emails you have sent me on the 31st of January 2023 with reference number ***. You are now totally advising me different from what was said two weeks ago. The only thing that will solve this problem is those recordings. Thanks.
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Nontando R's updateReviewer Update
23 Feb 2023, 14:03Like I explained in my note before this one. As per my right, please listen to the call recoding's on the 8th of February 2023 and also send me the recordings to my email address (***). This calls are recorded and for such reasons we can go back to them so we can solve this mess. You advising me all of the above will not help as I was not advised all of this by your agents. SEND ME THE RECORDINGS!!
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Nontando R's update23 Feb 2023, 14:03
Reviewer Update
Like I explained in my note before this one. As per my right, please listen to the call recoding's on the 8th of February 2023 and also send me the recordings to my email address (***). This calls are recorded and for such reasons we can go back to them so we can solve this mess. You advising me all of the above will not help as I was not advised all of this by your agents. SEND ME THE RECORDINGS!!
NR
Nontando R's updateReviewer Update
23 Feb 2023, 14:40So you guys are just adamant that you will not send nor listen to these recoding's because you want me to just read what you have to say and that's that. For the last time I will say AGAIN. Your agents did not advise me what you are stating now. Please send me those recordings as per my right. And read the emails you sent me from on January 31st, 2023. Lol, and as for me having a high usage in January as opposed to December when the sim card only started having connection problem in January is such a contradiction. You guys need to get your numbers accurate because that is totally not it. Please send those recordings and stop saying one thing over and over again because this simply says to me that your agents are not well trained as they clearly did not mention all that you have to say now.
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Nontando R's update23 Feb 2023, 14:40
Reviewer Update
So you guys are just adamant that you will not send nor listen to these recoding's because you want me to just read what you have to say and that's that. For the last time I will say AGAIN. Your agents did not advise me what you are stating now. Please send me those recordings as per my right. And read the emails you sent me from on January 31st, 2023. Lol, and as for me having a high usage in January as opposed to December when the sim card only started having connection problem in January is such a contradiction. You guys need to get your numbers accurate because that is totally not it. Please send those recordings and stop saying one thing over and over again because this simply says to me that your agents are not well trained as they clearly did not mention all that you have to say now.
NR
Nontando R's updateReviewer Update
23 Feb 2023, 18:05This is my last chat to you guys cause you are saying the same thing over and over. Please confirm if you will be able to send me the recording so I know what to do next with this situation since you are not in the mood to resolve this mess and give me what I have been asking for through a chain of messages. Why record calls that you do not want the client to have access to. I will not leave this lying down. Should you respond with the same message as above and not respond to my ask then I shall take it as a NO (RAIN refuses to send me my recordings which took place on the 8th of February 2023). Only then I can take this matter up legally.
NR
Nontando R's update23 Feb 2023, 18:05
Reviewer Update
This is my last chat to you guys cause you are saying the same thing over and over. Please confirm if you will be able to send me the recording so I know what to do next with this situation since you are not in the mood to resolve this mess and give me what I have been asking for through a chain of messages. Why record calls that you do not want the client to have access to. I will not leave this lying down. Should you respond with the same message as above and not respond to my ask then I shall take it as a NO (RAIN refuses to send me my recordings which took place on the 8th of February 2023). Only then I can take this matter up legally.