Bad RAIN

I ordered a new Rain 101 14 March 2024, it still has net been Delivered. When I tried to call in 2 weeks later - when you eventually get through to someone the moment they have to identify themselves or you dont understand what the information is they want they simply put the phone down in your ear. They could not be bothered. By the 4th time I had to call in I asked the person where I can lay a complaint - they told me straight : hellopeter. So here I am.