Bad Rain Communicates

Dear Hello Peter I’m incredibly frustrated by having to deal with constant billing issues, service interruptions, and lack of support from Rain, especially when payment for a service I rely on. Ami alone out are there other people experiencing Rain's customer service issues like unexpected billing discrepancies, service cuts without proper notification, and difficulties getting through to support? Is there a way to escalate the Issue

I’ve already submitted a ticket, I’ve followed up by contacting Rain via customer support email and phone calls. The inconvenience, loss of airtime, and the fact that my payment was made and discrepancy with the amount owed is now costing me an event where during connection it all went off. I have just learned this and it says: Consumer Protection: In South Africa, the Consumer Protection Act requires that services like mine should not be interrupted without proper notice. If Rain’s service continues to fail, I may want to file a complaint with the Independent Communications Authority of South Africa (ICASA) or the Consumer Goods and Services Ombudsman (CGSO).

This is the 3rd complaint in 2 and a half months. I do not have the financial capacity to afford other subscriptions or networks Rain was doing a very good job for my company since 2018 now all of a sudden it’s just a mess every month.