Bad Rain billing

I am writing to express my deep dissatisfaction with the way my recent issue has been handled by your company. I canceled my 5G service from Rain at the end of January and returned the router as requested. At that time, I was assured that everything was fine, and I had no outstanding payments.

However, I was shocked to discover that I owe Rain R999, according to my Rain profile, which I checked today. This is not true, and I believe there has been a mistake somewhere in your billing system. I immediately contacted your customer service department to resolve the issue. I was informed that I needed to provide proof of payment for November and December, which I promptly provided.

Despite my efforts, I have not received any confirmation from your company that the issue has been resolved. Furthermore, I am extremely disappointed that Rain has not taken any steps to investigate or resolve this matter satisfactorily. As a result, I am left with no choice but to escalate this issue further.

I request that you investigate this matter immediately and provide me with a satisfactory resolution. I expect a response from your company within the next [insert reasonable timeframe] regarding this matter. If no resolution is provided, I will have no option but to take this matter further