Bad Rain

My internet has basically been off since 9 January,I have logged numerous calls with Rain.According to them the tower in my area had power issues,their consultants promised me that they will escalate this to their billing department so that I can be credited the days that i was without service. I have never been contacted by their billing department and I still receive an invoice for R569 which is my payment for a month of wifi. This morning again I called and spoke to Jade,she says yes she can see that my wifi was off and she can see all the calls I logged and she will escalate to billing department, right after that call I was completely disconnected and no call from billing.This is totally unacceptable that I have to pay for a full month when I didn't have wifi.My wife works from home and this has cost us a loss in revenue and some clients threatening to take their business elsewhere.The consultants are sitting on their laptops at home and are unable to really assist with anything,they can't even transfer you to the billing department. THIS IS POOR CUSTOMER SERVICE.