Bad No Customer Service and being kept in the dark

This is now day 4 without any service!!! Wayne that’s been Very Help full said he has never seen this problem and that the device is on and lights burning and apparently active but NO internet access!!! After sending fotos and testing the device Wayne said he has to forward this problem to another department and this is where the problem is !!! No one whatsoever is giving Any Feedback or letting you know that they are busy attending to the problem... not a single word or reply off any kind !!!! I need to buy expensive data for my Son attending online School and busy with exams. Will I be credited for the days being without service from Rain????? They are quick to debit your account when payment is due but you do not get any client service from them it’s as if the problem gets swept under the rug and forgotten about!!! There is no call centre to assist telephonically only by email which gets ignored conveniently. It’s really disappointing that one have to go to extreme measures like Hello Peter and hope and pray your problem gets attended to and sorted out!!!!