Bad/ No actual service regarding feedback on refund

I logged a support ticket on the Rain website on 03/02/2021. After getting no feedback, I logged another support ticket on 05/02/2021. No-one got back to me again. On 08/02/2021 I finally received an email where they apologized for the delay in getting back to me. They wanted to check if my enquiry was resolved. I immediately answered to say that it was not resolved. No-one got back to me. I sent a follow up email on 09/02/2021 and still no-one got back to me.

I had to phone on 09/02/2021 to get assistance with cancelling my order and request the refund. I continuously keep phoning and I get told that there is no feedback from the Billing department. It has now been 10 working days since I phoned to request that my order be cancelled. The Billing department have not come back to me regarding my refund.

I keep phoning and now the support consultants hands the ticket number over to their team leader/ manager, but still when I phone there is no feedback from the Billing department. I am so frustrated