DS
Damien S

1 reviews | Active since May 2025

14 May 2025, 17:11

Bad Network, Worse Support

I've been using rain since 2019, it was alright at first but gradually both the network and service got very bad. Things were only good for a couple of months, after that I've had to reach out to them every other month or two.

There's either no service at all or the internet speed is abysmal, in the sub 2 Mbps or 4 if you're lucky. Upgrading doesn't help either, you just pay more for the same things you've been complaining about and then they have the nerve to introduce price hikes.

Their support only has 3 solutions for you. 1. Restart your device, 2. Connect manually to their APN on "Rain" or "65538" (both which don't always appear) or 3. Upgrade to a higher tier while also sneaking in their Rain One thing. They have all this money to run adverti*****ts but can't fix their current service.

Most recently, I've had bad network (sub 3 Mbps) for 2 months now and have been reaching out to them. Support kept regurgitating the same 3 suggestions they always do. Eventually, the person suggested that I take my money elsewhere.

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Replies (1)
Rain
Rain's reply14 May 2025, 17:50
Official
Hi Damien S,

Thank you for bringing this to our attention. We're sorry to hear this has been your experience.

We're looking into your query; we will be in touch to further assist.

Regards,
rain.