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Lauren W

1 reviews | Active since Jul 2024

23 Jun 2025, 10:01

Bad network with no assistance

I have a issue with rain network for 3 months now. I have logged several tickets but no one is calling back. Since I moved to another location network disconnects every 2 minutes. I have upgraded to a higher bandwidth but I have the same issue.

0
Replies (11)
Rain
Rain's reply23 Jun 2025, 10:16
Official
Hi Lauren Williams

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
LW
Lauren W's update23 Jun 2025, 10:21
Reviewer Update
Can you please call me on *** to assist further. I cannot do my job again today because of bad network
LW
Lauren W's update23 Jun 2025, 10:27
Reviewer Update
Can someone please call to assist on ***
LW
Lauren W's update23 Jun 2025, 11:27
Reviewer Update
My new address is 33a Boundary Road Eldorado Park Johannesburg 1813. I have shared this several times. Connection keeps on getting refreshed. I had to go to my old address again because I have the same issue
LW
Lauren W's update23 Jun 2025, 11:47
Reviewer Update
Just had another disconnection.
LW
Lauren W's update23 Jun 2025, 14:08
Reviewer Update
33a Boundary Road Eldorado Park Johannesburg Gauteng 1811
LW
Lauren W's update30 Jun 2025, 19:32
Reviewer Update
Now I really am ****ed and disgusted in your service. Anyone can see that this router delivered has been used before. I connected it and network still disconnect every 2 minutes. I want my money back for the past 3 month that this thing has given me issues. Requesting a cancelation for the 5th time, and no one returns any of my calls
LW
Lauren W's update08 Jul 2025, 20:26
Reviewer Update
Please schedule a cancelation for end of this month
LW
Lauren W's update10 Jul 2025, 18:35
Reviewer Update
Thanks
LW
Lauren W's update07 Aug 2025, 10:16
Reviewer Update
This service is still not cancelled. Money was deducted from my account for the new month. Please cancel, collect your router. On my rain app, there is no option by me to cancel. And calling your helpdesk is of no assistance. I do not want my cancellation to be scheduled because I have cancelled this thing so many times. Please just cancel this service collect your router and stop deducting money from my account
LW
Lauren W's update07 Aug 2025, 10:17
Reviewer Update
This month 2 payments for rain was deducted. So it should be up to date now