Bad network

I've been having issues with my network for sometime, I log a call and no one has called, and when I called on Saturday Kholofelo couldn't assist and was so rude, she escalated my my query, then clement called back although the problem hasn't been resolved, he promised to call back on Sunday to check if my router is working okay, and he didn't, the rain network is so bad and I feel that I am not getting the service I pay for, we can't stream anything anymore, i am happy and they not even taking me serious