Bad network connection

I have been with Rain for the past years and never had issues with their network connection.I work from home most of the time and lately the connection has just gone very bad, called twice and spoke to agents who don’t understand English, it sounded like an international call centre and there was language barrier, second agent said she would reset but the network connection in our area is still a battle. I also spoke to a few friends staying around and using rain but they are also complaining about the same issue. We are paying a lot for nothing lately. I am constantly having to reset my WiFi and hoping for the best but it is starting to annoy me.